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Hey all,Ran into a bit of a problem:It appears that somewhere between testing and deployment, the behavior on an underlying library we are using on our application changed; we'd built the app logic around one set of behavior of the library - and that worked smoothly - but under the new library behavior the app logic causes it to fail badly.What I'd like to do is just roll back the app to the prior version. That's the quick fix to give us a bit of time to update the app to the new logic (which we can do in about an hour or so, but the approval process takes a while). Does anyone know how I would go about rolling it back without deploying a fully new version that requires approval?Thanks,
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We just updated our app to fix all the issues that were introduced by iOS9. The update was reviewed and released to the App Store. But when we download the app, the App store install the previous version (1.1.1) instead of the new version (1.1.2)iTunes Connect List the version as ready "1.1.2 Ready for Sales"The App Store lists the app with the new update "What's New in Version 1.1.2"What ae we supposed to do to get it to actually install the new version.
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Hi guys,my App is currently in "Pending Developer Release" and i created about 10 Promo Codes.I received complaints that these Codes are not redeemable, iTunes says "Error connecting to Store".This document: https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Chapters/ProvidingPromoCodes.htmlsays: "Promo codes apply to a specific app version, so when users redeem promo codes for a version of an app that hasn’t been released yet, they download the prerelease version."So i understand this right that i don't have to release the App for the Codes to be functional right? Can somebody tell me what could be wrong? Thank you in advance
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I've had more than 12 reviews of the new version of my app, but if I look at it in the app store, and click "Reviews", then it says the app hasn't received any for hte current version.Anyone experiencing the same thing?
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I have set the right keywords but still the app does not show up in search results. WHat could be wrong.The keyword is also a part of the app name.
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We are currently forcing our users to use always the last version of our app available on the store, in order to handle breaking changes in the server.We show an alert at app launch every time a new version is found on the app store and we bring the user to the app page on the store. It is working correctly, but we noticed that often the app store does not show the "update" button but the "open" one instead.At the moment the process is very confusing because when the users press "open" it goes back to the app but then the alert redirects them to the app store again to update the app.This looks like a bug, there are similar questions in this topic from last year, but similar issues has been recently reported on stackoverflow too http://stackoverflow.com/questions/37065424/itunesstore-not-showing-update-button-for-appWas this already reported and fixed? Is it a regression? Did you receive any other report about this in the last months?Are there any plan on your side to work on this issue?If this is not going to be fixed soon what could we do to improve our users experience?Which is the best way to help the user to move to the new versions and being sure they will be able to update the app when prompted?Thanks
I've heard from a couple of users of my app that they are getting this message when they try to leave a review.After a search, none of the things that would normally apply are present (users are in the store for the nation from which they downloaded the app, the app has been downloaded and is present on the device, they are logged in as the user who downloaded the app).Anyone else running into this issue?A search through the Communities for this revealed this:https://discussions.apple.com/thread/2665393?start=60&tstart=0which apparently shows this issue present for over six years (initial post in Nov 2010, most recent post in Feb 2017).
Hi,I would like to modify App name in the store.If I change it in the app's back office, do I have to change something in the application code or something else ?Thanks for your feedbacksBest regards,
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I have an application which does not have Encryption but just uses https to connect to the server. Do I need to select Yes to the question for Encryption that Apple is asking ? If I can select No, then what is my next step to submit the compliance document? How and what needs to be done here?
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Hello, 2 of my old apps suddenly started getting installs but no sessions, these installs are from china and USA mainly.Its very weird because for example in one month i have these stats on itunes connect analytics:impressions-3684 product page views-23 app units-2743 sessions-18 active users-5 errors-0these are very weird numbers, also i don’t have almost any revenue from ads, no new game center scores. back in the day i could have for example 20 installs with 20 sessions now i have 2000+ installs with few sessions.
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the saudi governmint unblocked the most calling application, i would like to ask what the steps to show up facetime icon and use the application.
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I made an update to an app but it's using screenshots from the previous update.I thought it might have been a caching issue on my device but I checked my app listing on other devices that hadn't visited it before and they still show the old screenshots.What's strange is that if I share the app in Messages it will show the new screenshot in the share preview but not in the App Store.Is anyone else seeing this?
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We know that we cannot change the bundle id of an app that is already published in the app store. But is it possible to somehow retain the App Name and publish it with a new bundle id?Fore example, let's say if our app name is Blah. Then is it possible to change the app name of the existing app, in this case Blah, to some other name, say Blah Old and then create a new App and reuse app name Blah with a new bundle id that we are trying to use? So essentially, for limited time, we will have two apps, Blah Old with old bundle id and Blah with new bundle id. But eventiaully, we are hoping we can get rid of Blah Old app and continue with Blah app with the new bundle id, acheiving our desired result. Kindly let us know your thoughts.
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Hello,I would like to publish an application on the discount catalog.My app rejected.The following explanation has been made.Any suggestions for a solution?Guideline 4.2.2 - Design - Minimum FunctionalityWe noticed that your app’s main functionality is to market your service, with limited or no user-facing interactive features or functionality. Apps that are primarily marketing materials or advertisements are not appropriate for the App Store.Please see attached screenshots for details.The next submission of this app may require a longer review time, and this app will not be eligible for an expedited review until this issue is resolved.Next Steps- Review the Minimum Functionality section of the App Store Review Guidelines.- Ensure your app is compliant with all sections of the App Store Review Guidelines and the Terms & Conditions of the Apple Developer Program.- Once your app is fully compliant, resubmit your app for review.
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Howdy!I am in the process of submitting a final build for our company. We have been flagged for a subscription group error. So we essentially have 4 subscription groups. We have determined we only need one and have input the in app purchases in that one group.The problem is we were rejected because the other subscription groups were empty.How do I delete the unused and obsolete subscription group. I have created a support ticket. Have not heard anything back at all. Or is there a way to submit and reference only the one sub group?Thanks for any help!
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I'm using the official Youtube embed player and the official Youtube api to show some curated videos to the user of my app.For better understanding of the iOS app, here is the link for the web version of it: https://kids.getbiti.comAppstore reviewers keep rejecting my app due to Guideline 5.2.1 - Legal - Intellectual Property and Guideline 5.2.2 - Legal (more details below)Though, I'm using Youtube embed as many do, and I'm following all Youtube guidelines too. Is there any youtube documentation that I can send to Apple to overcome this issue?It seems pretty straightforward that since my app is following Youtube rules, the app itself would also be legal, though, according to Apple it is not. Any suggestions?Thanks in advance.____________________________More details:Guideline 5.2.1 - Legal - Intellectual PropertyYour app includes content that resembles Disney/Pixar material [...], without the necessary authorization.Your app and its contents should not infringe upon the rights of another party. In the event your app infringes another party’s rights, you are responsible for any liability to Apple because of a claim.Next StepsTo resolve this issue, please attach documentary evidence in the App Review Information section in App Store Connect. In accordance with section 3.2(f) of the Apple Developer Program License Agreement, you acknowledge that submitting falsified or fraudulent documentation can result in the termination of your Apple Developer Program account and the removal of your apps from the App Store. Once Legal has reviewed your documentation and confirms its validity, we will proceed with the review of your app.andGuideline 5.2.2 - LegalYour app contains various copyrighted movies or TV shows. The use of third-party copyrighted materials requires documented evidence of your right to use such content in your app.Your app and its contents should not infringe upon the rights of another party. In the event your app infringes another party’s rights, you are responsible for any liability to Apple because of a claim.Next StepsTo resolve this issue, please attach documentary evidence in the App Review Information section in App Store Connect. In accordance with section 3.2(f) of the Apple Developer Program License Agreement, you acknowledge that submitting falsified or fraudulent documentation can result in the termination of your Apple Developer Program account and the removal of your apps from the App Store. Once Legal has reviewed your documentation and confirms its validity, we will proceed with the review of your app.
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I would like to manually check if there are new updates for my app while the user is in it, and prompt him to download the new version. Can I do this by checking the version of my app in the app store - programatically?I found a solution by Checking response of my app itunesRL, i want to confirm if there is an official method, if not can i use this methode safely.https://stackoverflow.com/questions/6256748/check-if-my-app-has-a-new-version-on-appstore
What I did before terminationI created ~20+ apps in itunes apps dashboard. But sure, I was working in 20+ apps. [If it's wrong why that + button legally allowed me to create app? Also there is no delete button to delete created apps...]I am working for freelance clients. So, I deployed their app that was developed by me in my developer account and transferred to their account after successful approval. Totally 2 apps I have been transferred to others account. [If it's wrong, why apple teams approved my app that has full details of other developer (or) other parties]I am working for others, so the app design and functionality is based on others requirement. It's mostly like, Cinema Bookmark, Notes, Camera, dating apps, Cordova apps for small scale physical goods business... this kinda apps. They were approved this kinda apps. I also don't have other choice once I committed project in freelance. If I leave they will left bad review for me. So, I was in situation that I have to do what they need. [There was an app permanently rejection instead of termination]What I did not:I did not used 3rd party images & API's without copy-write information of them.I didn't implemented any private API or frameworks to grab user details.I didn't implemented complex functionalities like Payment, Image sharing, Torrent protocol, Download manager.In terminationI was submitted 2 apps for review. Apple took 14 days to review my apps. In fact, No human reviewed my last 2 apps. My account gone in hold and my 2 apps suddenly gone in to In Review and with in a seconds I got rejected with termination notice. Their bot flagged my account for termination. [Exactly the same flagging message that all people got - bot message]After getting flagged message in apple resolution centre, I applied for appeal to review team with all cases of possibilities from my side for re investigation. But they sent reply what everyone got from app. [No human at all]After terminationAfter 14 days from their bot's last reply. The exactly same time my account got terminated and I got termination notice from apple.I applied to re-investigate. But, They didn't replied with proper message. After 9 days I got reply from apple that told "Per the Notice of Termination you were sent on August 16, 2019 your access to the Apple Developer Program, including the Developer Forums, has been disabled. Also, please note that we will deny your reapplication to the Apple Developer Program for at least one year from the date of the Notice of Termination considering the nature of your acts."Why I told the replies sent by Bot:The exact Time, Whenever I get Apple's constant email template from apple, the time is around 03-3.30 AM. I got Human made replies at random Time.No change in their replies. I got exactly same email what other terminated developers got.Not a proper answer for my absolute question & clarification with my developer account termination.What I felt: I am iOS developer from last 4 years. I spent lot of time in apple application development & the same time I helped to lot of people in internet to develop iOS app for nothing. I felt got slapped by Apple in the name of Fraudulent, dis-honest Nature of my Act for my 99 USD. No doubt absolutely that I am still beggar, 99 USD is very big amount me. I need at least reason or At least reply from Human being. I didn't denied mistake from my side if any. I am ready to accept it. But I need to know what it is.I am single youth and I have excellent skills that told by 70+ peoples[All my clients] around this Earth. Now, I don't have apple support for my Skills. I invested Time & money for future earning but without developer account I can't earn nothing. I can't get client. I can't show demo of my apps. I can't sell my binaries to peoples without apple account. Yes, of curse my existing clients thought bad of me because of apple account termination and loss jobs from them. I've explained reasons that I've suspected my self to everyone.Yes, No doubt, without apple developer account I am not professional software developer. 2 years ago, as a corporate employee I left and I took risk to start my own business. So, I can't step back into corporate employee again. Also, Mentally I am not well for learning new technologies.Absolutely I still love macOS, iPhones products. I am not in revenge at all.What I need now: I understand my developer account datas are deleted in apple. I forgot all & I don't need any of my old account. I need to enrol new developer account. Does this possible in any case?Thank you for your time dear brothers & sisters!
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I only want to make changes to the app's URLs for privacy policy, support and marketing. Do I have to release a new build simply to update those URLs? Thank you.
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Hey guys, So I've had an iOS game out for years as a side hustle. I initially released it before in app purchase existed. The monetization model was a full paid app and a seperate free version of the app with only the first few levels which links you to the app store page of the full version once you complete all levels. I finally have time to switch it over to the more modern free app with an premium in app purchase model where you make a one time non consumable purchase to unlock the advanced levels and features. Does anybody know if it's possible to seamlessly switch the app with a new release to this monetization model? Ideally I'd like to unpublish the existing free version, update the paid version to now be free and add a new in app purchase non consumable product that all existing customers get for free. If I simply add a new non consumable in app purchase product, my existing customers will be ticked off that they paid for the app when they purchased it a while back and the premium features no longer work after the update. On the flip side, if I have to create a brand new app because this is not possible it wipes out my app's ratings, comments and app store "momentum". Thoughts?Thanks, Omri
