Hello Apple Developer Community, I am writing to request urgent support to re-enable our developer account which seems to have been disabled as a result of a credit card issue. We have attempted to reach out via email since phone support is not available in my region but received no response for the past 8 days. This issue is hampering our ability to deploy new updates to appstore for critical updates. Thank you for your attention. Looking forward to your support.

Hi, We have had this issue for a while now with managed AppleID's and Business Manager-BM BM does install XCODE - under Configuration - Automatic BM does not show installed - under Overview BM Install Status - always shows ... "Update Pending" Randomly - Downloads over 4GB like it tries to re-install If I goto my Mac, and open Business Essentials - it always tries to re-download the 4GB. It shows a second Xcode icon - that is always 1.7MB ... then when it is done, it goes away. This is the only app that is having an issue. I have tried everything .. new collections, only use 1 user, delete locally and redeploy. Automatic and manual. It is always is the same problem. Anyone seen this issue? I have an open case with Apple.

We are trying to develop an app with AppClip functionality because we believe that launching an app with AppClip as the driving force is very good. Since it will be an app for employees, we plan to distribute it via MDM and links, so we will not publish it on the AppStore. I know you said in a past forum that you did not support AppClip 3 years ago, but I would like to know what the current status is. https://developer.apple.com/forums/thread/652854

As enterprise endpoint security/data loss prevention application, we need to detect data which is being transferred out of the enterprise context from their MacOS filesystem through applications like Cloud Sync or Email. Depending on the file content, type and size, we require some time for scanning the content being sent. This can range from milli seconds to few minutes for very large contents. But the Endpoint Security message has to be responded within the provided message deadline else application will be killed. This deadline is reducing with every macos release and its now only 15 seconds on macos sonoma which is blocking our use case of completing the scan before responding. We may scan it before but it imposes challenges of the data being modified before actual sent. So, we have to scan it on the fly and cant rely solely on the previous scans. Is there any way an Enterprise can customize this deadline value depending on the ES message and scanning application may be through MDM setting?

Query: My ex colleague opened a individual apple developer account and we mutually published app there, but later on, he get separated, and move to an other town. I keep on using same account but he stopped. I don't have his contact detail as he have changed is contact and all details. Now I want to transfer account holder role to my name, where as apple says one can only do it in below scenario. ""Account Holder transfers for individual members are granted when a minor reaches the age of majority and can receive the Account Holder role from their guardian, or when the Account Holder is deceased. Assistance is required from Apple Developer Support."" Any Solution to my Problem?

I'm developing for DEP (Device Enrollment Program). Each time a new iPhone is added through the configurator, I have to call the API at https://developer.apple.com/documentation/devicemanagement/assign_a_profile to assign a predefined configuration profile to the device. Is there a way to automatically assign new devices to a default configuration profile?

I'm currently trying to develop an MDM (Mobile Device Management) solution and have encountered some issues: I've set up an MDM server, let's assume the URL is mdm.***.com. I've also registered with Apple Business Manager and assigned the MDM server. Using iOS's Configurator, I added an iPhone device to the Business Manager. After the initial addition, it prompts to erase the iPhone. After restarting, the iPhone interacts with the MDM server and completes registration. Now, here comes the question: When I was assigning the MDM server in step two, I didn't provide the MDM server's URL, I just uploaded a public key. After erasing the iPhone in step three, how does it know the URL of the MDM server?

Our app is pushed to supervised iPhones through our MDM. We have a watchOS companion app that we install to paired Apple Watches as well. Our watches are NOT enrolled in the MDM using the new watchOS 10 MDM features, and are just paired normally to the supervised phones. Historically (the past 2 years), the watchOS companion app has been installed automatically after our iOS app has been pushed by our MDM (through VPP) and the Watch has been paired. NEW IN iOS 17.4/watchOS 10.4, the watchOS companion app is NOT installed automatically and when we press “Install” in the Watch app on the iPhone, we see a spinner for about 1 second and then a silent failure, with the button reverting back to “Install”. This is occurring with other apps purchased through VPP. We purchased the CityMapper app through VPP, assigned it to a supervised iPhone, and attempted to install CityMapper's watchOS companion app and got the same failed result. This is NOT occurring on a clean & reset supervised iPhone and its paired watch running iOS 17.3.1 / watchOS 10.3. On a personal unsupervised device running iOS 17.4/watchOS 10.4 with a copy of our app purchased through the App Store, installing the watchOS companion app is not an issue. I filed radar FB13687404 but in 10 years of developing for iOS, I have never ever ever heard of Apple responding to one of those. Posting here in the hope that other users/developers can share their issues or solutions.

Please Apple... its almost a month now, and I (we) haven't heard back from you. since we have been sending mails.. Consigning our Upgrade to an Organization. I (we) provided all the necessary, Information needed to update our individual apple Developer account to an Organization developer account . and I (we) haven't heard back from you. the error we are getting on our account We’re processing your membership migration from an individual to an organization. Please note that your membership benefits are temporarily disabled during this time. Also... With this delay from getting response from you, we hope our expires for the apple Developer payment would be shifted , as we haven't been able to access our account for almost a month ? Below are the case numbers, generated by apple hopefully fall are correct { 102228853402 } { 102243840694 } { 102245033626 } { 102241341764 } { 102236317557 } { 102229955599 }

In the Apple Business Connect - When adding Attributes to the Place Card>Save>Address is wiped This continuously happens when it clears data fields that were previously saved. https://www.awesomescreenshot.com/video/25583267?key=adc1e136af1ba0b7cfa453dcd613f4b4

I would like to know how secure the communication between the reseller and organisation. Because we are providing organisation id and getting the reseller id information. Post providing organisation id, did reseller able to see any information about the organisation or not? If reseller able to see the information then need to know what are all the information they able to see it. Thanks.

Hello, fellow developers and Apple engineers, I'm reaching out to seek advice and insights on a challenge I've encountered during the app review process for a particularly complex iOS app. Our app is designed to manage communal activities for cities, working in conjunction with desktop software/server, which makes it both large and intricate. Its primary users are specific companies, such as Municipal utilities, across various cities in Germany, each with over 100 devices. The core of the challenge lies in the app review stage. Due to the app's complexity and the necessity for specialized knowledge to understand its full functionality, it seems that the review team faces difficulties in evaluating the app, leading to rejections. It's clear that without training or a deep dive into the app and its server-side components, grasping its utility and operational nuances is challenging. We've attempted to provide detailed documentation but we're still encountering hurdles. Here are some specific questions and areas where we'd appreciate your guidance: Best Practices for Submitting Complex Apps: Are there recommended strategies or best practices for submitting apps that require a deep understanding of specific, non-public functionalities? Communication with Reviewers: Is there an effective way to communicate the necessity of our app's complexity and its server-dependent nature to the review team? Any tips on ensuring this communication is as clear and constructive as possible would be invaluable. Documentation for Review: What kind of documentation have you found most effective in aiding the review process for complex applications? Are there formats or templates that seem to work best? Appealing Review Decisions: For those who have gone through the appeal process with similarly complex apps, what was your experience? How can one effectively convey the app's value and operational context in an appeal? We're committed to ensuring our app meets Apple's standards while providing vital services to our clients. Any insights, advice, or shared experiences in navigating the app review process for similar applications would be greatly appreciated. Thank you in advance for your time and help. Best regards, Dominik

Hi, I am trying to delete a VPP application from our MDM solution, but it is failing with the error: The app failed to delete. Enure that the app is not associated with any VPP license in Apple Business Manager and try again. I have revoked ALL the app licenses from our MDM and it shows License not found, when checking. However in ABM it still shows a small number 'in use'. Is there a easy\clever way I can delete the 'in use' licenses from ABM or somehow send a revoke command via API to revoke those licenses in ABM? Thanks for looking

Apple is not responding to the business account approval. I submitted a payment request for my business account, but it has been 12 days, and Apple has not provided any feedback or resolution. Numerous emails and payment requests have been sent. I have also tried reaching out to customer support and directly calling the programming development team. However, they abruptly ended the call while we were in conversation yesterday morning, and as of the 12th day, they still have not responded to me. I am genuinely concerned at this point; it seems to be taking too long to process a business account. Moreover, I feel that Apple is very indifferent to its customers.

We are enrolled in the Apple Developer Program as an organization but still, I don't see any options to create an MDM certificate in the certification section. Kindly guide us the steps and options to enable the same.

My company has an iOS and tvOS app which are distributed under the same bundle ID. We have recently released an update to the tvOS app but not the iOS app. Subsequently, some of our customers have told us that their MDM solution (Jamf Pro) does not allow them to install the update. This is because the software shows the latest version as being the iOS version (4.6.6), and it does not appear to share any additional details of the tvOS platform. Meaning all version checks show that the app is up to date. Performing a fresh install does indeed pull the latest version (5.0.3) on AppleTV. And updates can be performed on device manually. This is not suitable for our customers who have over 200 AppleTVs in use. I have contacted Jamf who have suggested I contact Apple. So here I am. From my perspective, it seems like the App Store directory information that MDM providers access does not have separate tvOS and iOS version information meaning that their tools can't tell when a platform version has been updated. This means our only solution would be to update the iOS version and keep it on par with our tvOS version. This isn't really feasible as out iOS usage is around 0.01%.

I am distributing my project as Apple Business Manager, but App Availability gives a Cannot Sell warning in my distribution country and I cannot show my application. My country is Türkiye. Why am I having such a distribution problem? Please I would like detailed information on this subject. Is this a software issue or an issue with my application? My application is currently in 1.0.1 Ready for Sale status and I am trying to distribute my application as Private — Available as a custom app on Apple Business Manager.

Hello Everyone, We have an App which we have been developed only for our internal employees and the app would only work when device is connected with our intranet. This App would be distributed via our MDM on devices of the authorized users. We tried uploading the app on app store but was rejected as they could not validate the App. we tried providing them the vpn connectivity as well, but Apple team refused to connect using vpn. Now we have learned that we can take the Apple Developer Enterprise Program. now we want to clarify following: a. While in some forums it states that Apps under Apple Developer Enterprise Program does not need to go through the App review process. Is this correct? b. Can we use our existing MDM for distributing the App to authorized users? c. If (a) and (b) are yes, What steps are needed to ensure that we can distribute the app without any issues? A quick help on this would be very helpful

Hi Team, We have Apple's OS Update for Mac machines in our fleet . Where some Macs are Silicon previously at 14.2.1 and we updating them to 14.3 using Command ScheduleOSUpdate with InstallAction key set to Default. We also have set restriction set with keys forceDelayedSoftwareUpdates set to true and enforcedSoftwareUpdateDelay set to 1 For Updating at earliest. FYI, These machines already have FileVault Encrypted with them and also has Admin User After Restart We can see that the device automatically boots to Recovery Mode asking for a "Recovery Key" to continue , Even When we have given the personal recovery key (or) Trying to unlock the disk using Admin user's Credential in Startup Disk Things not working. FYI , The machine have asked for BootStrap Token After ScheduleOSUpdate Command And MDM have given them in Response Can We please know where there is a issue and why this behaviour is occurring

Is it legal to use Apple's official technical documentation for training GPTs, and if so, where can I download the PDF version of the official documents?