Hello, I am using redemption codes to distribute my app for free to my organisation. But I have a question, does a redemption code can be used more than once? I mean, may I use the same redemption code for others devices?

With iOS 14 devices we can see that Many MDM Commands Fails with error " Couldn’t communicate with a helper application." . This Error is more frequent in InstallApplication , InstallProfile command , but other MDM commads also face the same issue. I have attach sample response from some devices. We have seen this error in previous version of iOS but with iOS 14 these are very frequent. InstallApplication Errors <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51075000000853127</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>1005</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Could not install app.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDID-UDID</string> </dict> </plist> <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=33783000002227119</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4099</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=51075000000853127</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>1005</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Could not install app.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDID-UDID</string> </dict> </plist> InstallProfile Errors <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>SingletonRestriction</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>4099</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDID</string> </dict> </plist> AvailableOSUpdate Error <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>AvailableOSUpdates</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>12050</integer> <key>ErrorDomain</key> <string>MCMDMErrorDomain</string> <key>LocalizedDescription</key> <string>The attempt to check for an available update failed.</string> <key>USEnglishDescription</key> <string>The attempt to check for an available update failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>2214</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>Scan failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist> ClearPasscode <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>ClearPasscode</string> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>701</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>The device’s passcode cannot be cleared.</string> </dict> <dict> <key>ErrorCode</key> <integer>4097</integer> <key>ErrorDomain</key> <string>NSCocoaErrorDomain</string> <key>LocalizedDescription</key> <string>Couldn’t communicate with a helper application.</string> </dict> </array> <key>Status</key> <string>Error</string> <key>UDID</key> <string>UDIDUDIDUDID</string> </dict> </plist>

My app was set to Private and Organization ID was correct. Why my app isn't show on Custom App menu. And when I click "Get Started" button on Custom App, nothing happen. My App Store ID and Apple Business Manager ID are not of the same account.

MacOS ver. Monterey 12.1 https://developer.apple.com/documentation/devicemanagement/mdm A device management profile is transmitted to the device with reference to the above link. Both iOS and iPadOS devices operate normally in general enroll and DEP enroll. In MacOS, Enroll operates normally in Userchannels. This time, I purchased a MacMini device equipped with Apple Silicon and tried to test DEP registration, but an error occurs as follows. "unable to decrypt encrypted profile" Should Mac's DEP registration use a different payload profile method? Let me know if you know something to refer to. thank you.

We have been trying to renew Apple Developer Enterprise Program,Apple gives a hint "Thank you for your request to renew your membership in the Apple Developer Enterprise Program"This state has been half a month, our Apple Developer Enterprise Program will Expire in 5 days.After expiration, it will seriously affect our company's business.

I downloaded Apple Configurator v1.1 from the App Store to an iPad 9th Gen running iPadOS 16.1. When I try to launch the Configurator, the display goes black for a second and then returns to the home screen. I have neither a current Mac available nor an iPhone, only a stack of new iPads purchased through Amazon.

The iphone info: OsVersion: iOS 15 Device model: iphone 12 Steps: Install the MDM profile on the iphone. The server pushes the command to install the webclip profile through MDM (the profile is set to not be manually removable). After installing the webclip profile, the webclip icon will appear on the Home Screen of the phone screen. When the webclip is no longer used, remove the webclip profile through MDM. The problem occurs in step 4, the webclip profile is deleted, but the webclip icon still exists on the home screen of the mobile phone, and cannot be removed by tools such as Apple Configurator2. So what causes this phenomenon and how to fix?

Today, I received a notification that my Apple Developer account has been flagged for removal. I have tried to explain my situation through Apple Developer Support, but I have not received any response. What steps should I take? Does anyone have any suggestions?

Is it necessary to have Supervised device to use blockedAppBundleIDs parameter in MDM - Restrictions Payload? Documentation says device can be made Supervised only through DEP, and DEP or ABM is mainly for organizations or schools not for individuals, I'm developing an application related to parent control where I might have to use blockedAppBundleIDs in the restrictions payload, but it requires supervised device. Is there any way we can do DEP through OTA for individual, old devices ? Any suggestion here ?

Hi , We have a app that we want to push on the device as quickly as its connected with the mac machine. We have Apple Business account for this purpose and we are using the Apple Configurator to push the app on the connected device which is associated with our Apple business account. But this process is manual. But we want this process automatic. once device connected with machine app will push into the device without user interaction. But we are not able to achieve this task. Can any one please guide me to do this task , or any guide line related to this task will much appreciated. Thank you

Hello, I want to develop an enterprise application that is distributed via mobile device manager and it seems like I need an Apple Business Manager account so that I can manage a personal test device. If I sign up for the Apple Developer program am I also eligible for an Apple Business Manager account? The current ABM enrollment process requires an organization with a DUNS number, which is currently a roadblock for me.

We notice a Spike of downloads Labeled "Institutional Purchase" We realize this is a download from a business using the VPP in their ABM We would like to remove our App from the VPP what options are available to accomplish this?

Steps to replicate Issue: IT Admin has deployed "Appian for Intune" iOS app https://apps.apple.com/us/app/appian-for-intune/id1573771379 to their Microsoft Intune MDM environment through Apple Business Manager using Volume Purchase Program. The IT admin is trying to update the group assignment of this app using below steps: Login to Intune Portal (https://endpoint.microsoft.com/) Go to Apps --> All Apps Search for "Appian for Intune" --> Open app --> Go to Properties Edit Group assignment and try to change the License Type Issue: IT Admin is not able to change License Type during group assignment in the Microsoft Intune console. By default Device licensing type is selected and User Licensing is disabled. IT admin wants to use User Licensing as License Type Please find the attached screenshot. As per IT admin, this issue is only happening for Appian for Intune iOS app. And other iOS apps purchased through Apple Business Manager works fine. Ask: Why is this issue happening ? Do we need to change something in Appian for Intune iOS app.? Is it related to the custom EULA license associated with this app on app store connect ? Please let us know what needs to be done at iOS app level to resolve this issue ? Thanks, Parveen.

Is there any documentation on where exactly region restrictions are defined/applied when doing User Enrollment (with Managed Apple IDs from ABM) for BYOD devices? In our case, it seems like it is not possible to enroll a user profile with Managed Apple ID from .dk ABM account to any device that is outside Denmark. There are no issues enrolling devices bought in Denmark and currently in Denmark. In all other cases profile installation fails with "Profile could not be installed". Changing region on the device has no effect as well. There are no mentions of such restrictions both in User Enrollment nor ABM documentation.

We are facing issues regarding the 30 days provisional period. Within the period user can leave MDM or Anyone having the device can remove MDM profile and enroll their own MDM , possibly. In that case It might be a bug. As a MDM vendor, We are asked to restrict this MDM removal from client within this provisional period. As far We checked, there is no proper solution for restrict the removal. We are in need to hold the devices for this provisional period, then release the devices to users. Please explain what is the need of 30days provisional period for ABM, if removed, it will be helpful.

In DEP enrolled devices, even activation lock enabled, device reset cannot be restricted, After reset only it asking Managed Apple Id credentials. In our case even activation lock enabled, if device is in 30 days provisional period of ABM, it can reset and removed from MDM, It is better to ask Managed Apple ID or Bypass activation lock code before reset the device.

Hello, while I can install VPP app on idevice with Apple Configurator, I can not find a way to do the same thing via cfgutil. Apple configurator registers device's serial number and installs app. While cfgutil only installs app and do not registers serial number. Does cfgutil support installing VPP apps?