Redeeming code stucks very often a… | Apple Developer Forums

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Hello,

we are facing an issue, that the Code Redemption Sheet is not continuing correctly. Sometimes its just disabling the "Redeem" button and nothing happens for a while.

After a while the button gets enabled again and you can press the button again. Sometimes its working then, sometimes not.

Furthermore after the button action works and the payment method was chosen, the same issue can happen again. Its doing nothing for a while and you have to start again.

The app has the target SDK iOS 14 and uses SwiftUI.

We just display the Code Redemption Sheet by using this snippet:

SKPaymentQueue.default().presentCodeRedemptionSheet()

Bildschirmfoto 2022-06-08 um 12.47.24.png

The screenshot show the "stuck" behavior. The button is disabled and nothing is happening for a while. The code itself is fine and it is working.

Best regards,

Sebastian

6.8k

Posted by

appsoluts

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Replies

Hi we're encountering the same issue right now- did you guys discover a fix?

Posted by

jdgabbbidon

We have the same issue.

Posted by

solares70

The same issue too, it finishes the subscription flow after 3-4 attempts

Posted by

Ali_Alzyod

We have the same problem on our app and it deters users from signing up. Anyone had any success in fixing this? Thanks!

Posted by

ABP8

Same issue here - 90% of the time after clicking the Redeem Offer button with a valid code it just stalls out (Redeem Offer button is greyed out) and doesn't do anything for about 60s. Continually clicking the Redeem Offer button and waiting will occasionally bring up the purchase sheet, but in our testing, only about 50% of these attempts actually move on to successfully redeem the subscription offer and present the screen to "Open 'App'" which hands it back to the app to finish the transaction process, which does happen successfully.

In my opinion, this is clearly an Apple issue given that our subscription flows work correctly when the stars magically align. I would like to see at least some acknowledgment from Apple that this is an issue that is being addressed, but so far all I've seen on this forum is complete silence. The buggy nature of offer code redemption prevents us from actually distributing codes to our users as we know it will result in a large number of support cases with users experiencing the same problem. It's too bad because the process is so smooth and easy on Android in comparison.

Posted by

pk--

Same issue here. Users are blocked from redeeming offer codes on iOS -- this flow used to work but it now always times out on latest iOS 15/16 and just hangs after pressing "redeem offer" until it times out.

This is a major blocker for all apps that provide paid offerings!

Posted by

wen-kai

Same issue here -- this is highly problematic Apple...

Posted by

Marcp9a

Same issue here. Apple pls fix!

Posted by

Cardu6lis

Having the same issue, please someone please

func doSomething(){ print("Thank you!") }

Posted by

Rockfella

I am checking in React Native, having same issue on iOS 15/16 after click on Redeem Offer button. If anyone found any solution for same please update.

Posted by

pranjalzealous

Also following this. Same issue here

Posted by

andrewfromCanada

So I'mon iOS 16.3 and this issue seems to still be here. Did anyone find any solution to this?

Posted by

helloniklas

I confirm the issue is still there. Occasionally we get the payment dialog, but after waiting a minute or two the button just re-enables without any transaction.

Posted by

Iloac

Same here.

—
its_joeykay

Same issue here.

Posted by

serhiibaraniuk

Still having the same issue, after clicking "Redeem Offer" it wont work most the time.

Posted by

imraheel