Notarization failing for about a week

We are facing the same issue. We can't notarize our software.

We do this with about a dozen configurations as part of our nightly build and it now randomly fails on one of the configurations every night.

Yikes! There have been a few outages with notary service recently:

• One late last week, where it was affected by a much wider Apple outage

• One yesterday, which is currently reported as resolved in on our Developer > System Status page

However, these problems were acute, not chronic. I’m not aware of any ongoing issue that will cause regular failures like you’ve described.

Please do the following:

1. Collect the request IDs of all the requests you ran in a given nightly build.

2. Make sure that they match the symptoms you’ve described above, that is, most of them worked but at least one of them failed.

3. File a bug with those request IDs.

4. Post your bug number, just for the record.

orionll wrote:

We can't notarize our software.

At all? Or are you having intermittent problems as described by junkington1234? If it’s the former, something else is wrong and I recommend that you 1) retry, due to the recent outage, and 2) if you continue to see a total failure then start a new thread about that. OTOH, if you’re having intermittent problems then follow the above advice.

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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
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We face the exact same issue. Funny thing: the deprecated altool --notarize-app still works. Only notarytool gives us the 500.

I put in a loop for 5 retries with 10 minutes between and after a few failures the notarization does seem to work. We were not logging the successful request IDs - I added those to the log and will file a bug as you requested next time it runs.