App Store Images Failing to Upload

Hello. I am currently trying to add two new images for our product page. Every time i do this, the upload fails. Sometimes, when i return to app connect later, I can see greyed out images and the message that 'This file has not yet uploaded' .

I have seen on other threads that the recommendation is delete all of these everywhere and retry uploading. I have tried this many times and in several browsers, with no luck. Can anyone please assist? Any pointers would be greatly appreciated! Any advice would be

With thanks in advance

Replies

Sorry to hear you’re having trouble uploading images for your app. This issue may be caused by a problem with the image file. If the behavior persists, please contact Apple Developer Support to provide more details including the following:

  • App ID
  • Image file