User Enrollment profiles and ABM/device regions

Is there any documentation on where exactly region restrictions are defined/applied when doing User Enrollment (with Managed Apple IDs from ABM) for BYOD devices?

In our case, it seems like it is not possible to enroll a user profile with Managed Apple ID from .dk ABM account to any device that is outside Denmark. There are no issues enrolling devices bought in Denmark and currently in Denmark. In all other cases profile installation fails with "Profile could not be installed". Changing region on the device has no effect as well.

There are no mentions of such restrictions both in User Enrollment nor ABM documentation.

Replies

Hi @Mihhail_7p,

As far as I know, there is no region restriction of this kind. There may be something blocking the enrolment on your MDM. I suggest you contact AppleCare Enterprise Support https://www.apple.com/support/professional/it-departments/

It seems like only at the moment we can only enroll iOS 15.x devices. All iOS 16.x devices, including 15.x devices where same profile worked, and are now updated to 16.x, fail with "Profile could not be installed".

Also now ManagedAppleID filed is deprecated in documentation, but we already use AssignedManagedAppleID.