Enterprise not getting verified on some devices

I have an enterprise app that on 95% of devices, I can trust, verify and run the app . On the other 5% the app remains not verified after using the verify app button. The 2 devices I am testing with are both are running ipadOS 17.3.1. The one that can verify the app is a ipad pro (11-inch) and the other is an ipad pro (12.9-inch). I follow the exact same steps on both devices and the 11-inch always verifies and the 12.9-inch never verifies. On the ipad that does not verify, when I try to open the app I get a popup saying "unable to verify app An internet connection is required to verify trust of the developer" when the ipad has a valid internet connection.

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I should be able to help you, what is your contact information?