Consumable Product Refund Abuse

Hello, We are a mobile game company,

We have encountered an issue concerning the refunds of consumable products purchased through our app. The issue arises when some Apple users request refunds after purchasing these products, and Apple approves these refund requests even if our users have already consumed it. This situation leads to financial losses and creates an unfair experience among users.

We are using App Store Server Notifications V2. So how can we prevent Refunding if user used already our product

Replies

Hello, are you sending consumption information as part of the Send Consumption Information endpoint https://developer.apple.com/documentation/appstoreserverapi/send_consumption_information/ ?

Yes, we are sending consumption information. But there is not enough sample information regarding what information to send and how. Sometimes Apple rarely denies a refund request but accepts almost all of them