Cannot cancel a submission. "You have an App Review submission cancellation in progress. You can resubmit items for review again after the cancellation is complete."

I submitted a review, but soon after I removed the build from review because some bugs were found.

Normally, the status should go 'Developer rejected'. But this time, in App Review, it stuck in 'Processing' for a long time. And App Store Connect says 'You have an App Review submission cancellation in progress. You can resubmit items for review again after the cancellation is complete.'

I contacted the app review team but have not got reply so far. How can I deal with this problem?

Replies

I contacted the app review team but have not got reply so far.

  • How did you contact them (in appstore connect ?)
  • is so, they don't usually answer. You'd better contact support.

I once had a similar problem after cancelling a submission.

What I did (I don't know if you can):

  • proceeded to complete the initial submission
  • immediately submit a new version

It is not ideal as that leaves a bugged version, but I did not find another way at the time. Now, I never cancel submission anymore.

I've had one of those sitting there for 2 years. Apple has improved in a variety of ways over the years and still has some fundamental aspects that still need improvement. Frustrating.