AppStoreConnect - Subscriber Report: refund issue

Hi everyone!

Has anyone ever seen in their subscriber reports rows with the "refund" column at "Yes" and a positive value in the "customer price" column?

Usually, what I have in this case is, a row at date D with "refund" column at "Yes" and a negative value in the "customer price" column and then in D+N a new row with "refund" column at "Yes" and a positive value in the "customer price" column, as if the refund was canceled. I don't understand what that means, so if anyone knows how to explain it I'm interested.

-> Official documentation: https://developer.apple.com/help/app-store-connect/reference/subscriber-report

Thanks, Marion

  • I saw the same registers on my subscriber reports. could you figure out what that means?

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