Users unable to uninstall Unlisted app in Europe <Something went wrong>

Multiple (not all) users are unable to install our Unlisted app on their iPhones. When they open the link, they get the following message:

  • App store would like to install an app
  • Instead of showing the app, it says "Something went wrong"
  • Install app is greyed out

See the attached image with the Dutch text.

At least one user was on iOS 17.5 beta 1.

I've been in contact with multiple iOS support centers but they don't seem to be able to help me.

Replies

Hello, do you have any feedback from Apple? We have same issue with one user. The other 500+ users have no problem with the same URL.

Regards, Lukas