Hi, Sometimes I get tons of errors 21104 and 21107 in a row when I try to validate new subscriptions and renew existing subscriptions from our server side by using the endpoint verifyReceipt: POST https://buy.itunes.apple.com/verifyReceipt https://developer.apple.com/documentation/appstorereceipts/verifyreceipt The response of this endpoint doesn't give any extra information: { 		"environment": "Production", 		"status": 21107, 		"is_retryable": true } I noticed that those subscriptions are renewed on the second try after waiting a bit (in a different hour/day). The documentation only indicates that the status codes 21100-21199 are internal data access errors but it doesn't specify each one: https://developer.apple.com/documentation/appstorereceipts/status I understand that it's an error on the Apple side so there is nothing I can do but if someone could give us more information about those errors (21104 and 21107).

Hello, I have an existing app which is beeing sold in the app store since 2010. Now I want to convert this app into a free app with optional in-app purchases. A part of the functionality which paid users currently have should then be accessible only by IAP. Therefore, I must identify my existing customers, to not make them pay again for functionality they have paid already. Googling around reveals that this is not easy to do, if it was possible at all. However, I found this post: https://stackoverflow.com/questions/3735635/convert-existing-ios-paid-app-to-freemium-model-with-in-app-purchase Quote: "There is now an Apple-approved way to do this on both iOS and macOS. The originally downloaded version of the app can be obtained from the receipt using the info key Original Purchased Version. You can then decide whether to unlock features if that version predates the switch to IAP." Now I have played around with this a bit, or more precisely: NSURL *receiptURL = [[NSBundle mainBundle] appStoreReceiptURL]; NSData *receipt = [NSData dataWithContentsOfURL:receiptURL]; However, in my tests, receipt will always be nil. The URL also points to some local location with sandbox in the name. Am I doing something wrong in general, or is this just not supposed to work how I thought it would? Note that I have installed my app from the app store on my device, then launched the above code on my device (so I'm NOT testing this in the simulator). I also read about SKReceiptRefreshRequest, however I cant figure out how to use it. So the question is, how would I figure out if a user has already purchased the orignal paid version? My app does not have a server-component, and by checking some NSUserDefaults key would result in charging users which reinstall the app on a new device. So what should I do?

Hi, I receive a lot of emails from users who say they purchased an in app purchase but haven't received it and want to know the order status of their purchase. Or they ask for a refund for example. In the Google Play developer console there is a tab called "Order management" where I can search by orderid (and gmail address) and check the order status and see if for example the credit card didn't pass the credit check and thus the order cannot be fulfilled. Is there any equivalent in Connect? Or another manual way how I can check the order status based on the user's order id? Thanks in advance, Sjoerd

As far as I know, an app should use an In-app purchase to unlock premium content, features, or levels, etc. Apple won't allow making payments via third-party payment gateways or even providing a link to do payment other than in-app purchase is against the guidelines. Today I found an app in AppStore where they use a third-party payment gateway to unlock their premium content. Attaching the screenshot Here they are asking for credit card details and entering the card details completes their payments process (Worth mentioning they have cool UX for this!). I am wondering how did they manage to get into the store? or did apple update the policies? or is it a new feature? I am clueless. Any help is greatly appreciated.

I'm have an existing app in the AppStore which is paid. I want to update this app to be free with ads, with an In App Purchase option for removing ads. The problem is: for all the people that already paid for the app, I want to provide the update with the ads removed by default. Is there any way to accomplish this?

In the latest Product object we are unable to get the price locale of the current product. Even though the display price string available with currency symbol, we need to display discount price of current product by comparing with other products. Earlier in SKProduct we had price locale property to achieve this.But in latest Product object we are missing this. Is there a way to get the price locale of the current storefront?. There is a countryCode property in Storefront enum. But there is no option to create locale using country code.

Hello I have a question about this section in the App Store Review Guidelines. 3.1.3(e) Goods and Services Outside of the App: If your app enables people to purchase physical goods or services that will be consumed outside of the app, you must use purchase methods other than in-app purchase to collect those payments, such as Apple Pay or traditional credit card entry. According to this, does this mean that if i want to purchase a t-shirt in the app, but the t-shirt is a physical good, I am allowed to use INSIDE MY APP a 3rd party money processor such as: 3rd part credit card proccessor, paypal etc...?

I'm using TestFlight to test an app with payment/subscription functionality. I created sandbox accounts in AppStore Connect accordingly to be able to test the subscriptions. I'm logged in with the sandbox account. When I try to subscribe in the App the wrong account (this is my actual real AppleID) is used for the subscription although it is recognized that this is just a sandbox subscription. I tried: logging off/on into the sandbox account creating a totally new sandbox account trying to trigger the payment with no logged in sandbox account The result is always: in the payment popup it is stated that the purchase account will be my original AppleID and not a sandbox account. How can I switch the accounts? Is this a bug at Apple's side somehow?

When I subscribe for a trial period in Apple products like: Apple Music Apple TV Apple News etc. If I want to cancel my subscription via App Store I see a message: If you cancel, you will immediately lose access to Apple Music and the remainder of your free trial. Нou cannot reactivate this trial At the same time for 3d party developers when a user clicks Cancel Free Trial alert says: If you end your trial now, you will still have access to it until some date So my question is how can I replicate the same logic for my app. I've googled a lot but didn't find anything. I believe it should be possible to do since Apple apps are just like any other app distributed via App Store. If not - it looks like unfair competition because users will more likely postpone trial cancellation for Apple products and forget about this which will result in charging their money.

We're getting this error on all TestFlight versions currently. It's happening when anyone tries to subscribe to our in-app subscription. However, we are not making any changes to the subscription and haven't in weeks. Anyone else getting this? Any work around? Any update on a fix?

I am making an app in SwiftUI using an In-app purchase. In this app, the user should be able to buy points as many times as he wants, so I have used consumable products (in the app store connect). But when I've tried to buy them once again I got the information "This In-App purchase has already been bought. It will be restored for free". I've already searched for a way how to do it but none of the ideas worked for me. Here is my StoreManager class: import Foundation import StoreKit import SwiftUI class StoreManager : NSObject, ObservableObject, SKProductsRequestDelegate { @EnvironmentObject var authViewModel: AuthViewModel @Published var transactionState: SKPaymentTransactionState? @Published var myProducts = [SKProduct]() var request: SKProductsRequest! func productsRequest(_ request: SKProductsRequest, didReceive response: SKProductsResponse) { print("Did receive response") if !response.products.isEmpty { for fetchedProduct in response.products { DispatchQueue.main.async { self.myProducts.append(fetchedProduct) } } for invalidIdentifier in response.invalidProductIdentifiers { print("Invalid identifiers found: \(invalidIdentifier)") } }else{ print("it's empty") } } func getProducts(productIDs: [String]) { let request = SKProductsRequest(productIdentifiers: Set(productIDs)) request.delegate = self request.start() } func request(_ request: SKRequest, didFailWithError error: Error) { print("Request did fail: \(error)") } func paymentQueue(_ queue: SKPaymentQueue, updatedTransactions transactions: [SKPaymentTransaction]) { for transaction in transactions { switch transaction.transactionState { case .purchasing: transactionState = .purchasing break case .purchased: print("purchased") queue.finishTransaction(transaction) transactionState = .purchased break case .restored: print("restored") transactionState = .restored queue.finishTransaction(transaction) break case .failed, .deferred: queue.finishTransaction(transaction) transactionState = .failed break default: queue.finishTransaction(transaction) break } } } func purchaseProduct(product: SKProduct) { if SKPaymentQueue.canMakePayments() { let payment = SKPayment(product: product) SKPaymentQueue.default().add(payment) } else { print("User can't make payment.") } } func restoreProducts() { SKPaymentQueue.default().restoreCompletedTransactions() } } And I am simply using getProducts with onAppear, and purchase product on button's action. Please help me or if an answer to a similar question already exists send me a link to that thread.

Hi there, My team is working on a port of our game for IOS. We are very close to meeting our gold for submission, but one bug that appears unsolvable is that though our game is in Landscape, when a user taps to purchase IAP the Apple specific IAP overlay loads in portrait by default. Our developer can't find any information pertaining to this but he did discover several other released landscape games that share this issue. Example Pocket Mortys: Is this an expected behaviour or is there a known bug with our development environment (Unity). Thanks in advance for any advice, I can upload screenshots of our unreleased game but it is basically the same issue as shown above.

Hello, At https://developer.apple.com/documentation/storekit/skpaymentqueue/3566726-presentcoderedemptionsheet Apple describes a way to enables users to redeem subscription offer codes. Unfortunately according to https://help.apple.com/app-store-connect/#/dev6a098e4b1 this only seems to relate to auto-renewable subscriptions. Is that right? Is there also a way to offer codes for non-renewing subscriptions? Thank you so much!

I would like to use offer codes for non-consumable in-app purchases. I think this feature does currently not exist. Do I have to implement it on my server and within my app? Meaning to create two IAPs per feature, one at the regular price and one at the discounted price, switching between both items via my own in-app offer code?

There is an issue with the price-setting on in-app purchases. The interface for setting the price of an IAP is out of sync with what is actually set. For instance, I changed the price to $6.99 and in the app it displayed $7.99. Later I changed it to $5.99 and the app displayed $6.99. I think the frontend is setting the wrong value in the backend (database).

Hello, we are facing an issue, that the Code Redemption Sheet is not continuing correctly. Sometimes its just disabling the "Redeem" button and nothing happens for a while. After a while the button gets enabled again and you can press the button again. Sometimes its working then, sometimes not. Furthermore after the button action works and the payment method was chosen, the same issue can happen again. Its doing nothing for a while and you have to start again. The app has the target SDK iOS 14 and uses SwiftUI. We just display the Code Redemption Sheet by using this snippet: SKPaymentQueue.default().presentCodeRedemptionSheet() The screenshot show the "stuck" behavior. The button is disabled and nothing is happening for a while. The code itself is fine and it is working. Best regards, Sebastian