Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Accounts Documentation

Posts under Accounts tag

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We are currently enrolling in the Apple Developer Enterprise Program. However, after 5 working days since we submitted our application, we still haven't received any status update. We tried to contact Apple Developer Program Support, but No response was received either (more than 2 working days). We've read the Apple Developer Enterprise Program carefully. of the registration requirements and make sure we meet them all. We would like to receive a possible recommendation to continue our Apple Developer Enterprise Program enrollment. Thanks.
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Hello. I get the message from Apple: Hello, Thank you for your patience while we thoroughly evaluated the activity associated with your Apple Developer Program membership. We have completed our investigation and have determined that your Apple Developer Program membership, or another membership associated with your developer account, has been used for dishonest or fraudulent activity. This is prohibited by Section 3.2(f) of the Apple Developer Program License Agreement: "You will not, directly or indirectly, commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, or the Program." For this reason, your Apple Developer Program membership will be terminated. This appeal decision is final, and any subsequent appeals you file will be closed without review. The guiding principle of the App Store is to provide a safe and enjoyable experience for users and a great opportunity for all developers to be successful. We work hard to make the App Store a trustworthy ecosystem and expect our app developers to be honest with users and with us. Manipulative or misleading behavior degrades user trust in the App Store and is grounds for removal from the Apple Developer Program. We have found a pattern of manipulative or misleading behavior that has led to the termination of your Apple Developer Program membership. These behaviors can include, but are not limited to, inaccurate metadata describing your app or service, misleading app content, engaging in inauthentic ratings and reviews manipulation, providing misleading customer support responses, providing misleading responses in Resolution Center, engaging in misleading purchasing or bait and switch schemes, or other dishonest or fraudulent activity within or outside of the app. This notification is not intended to be a complete statement of the facts regarding this matter, and nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved. Once your Apple Developer Program membership is formally terminated in our systems, we will deny your reapplication to the Apple Developer Program for one year. After one year, you may petition the App Review Board to reinstate your account by completing this form: Re-instate a Terminated Developer Program Membership. In your petition, provide the specific reasons why the App Review Board should consider re-instating your Apple Developer Program membership. Best regards, App Review Board Is this decision is final? Can I argue it somehow and send them letter and urge them not to delete my account? Can I do something or not? I deleted all the apps, which I think can cause the termination. Does it help me or not?
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When I open the Account tap I have to agree to Apple Developer Agreement, when I submit it it says "You’ve already agreed to the Apple Developer Agreement." and when I want to go to the account it wants me to agree with the Apple Developer Agreement again and I'm stuck in this loop. Can anyone help me what to do with this?
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I'm trying to set up a bank account for in-purchase payments, i never did that before. So I added my IBAN, account, etc but I'm stuck at the same page forever spinning the button "Add". This is really bad in terms of user experience, are there any solutions? It never returns any error or nothing. Obviously, my internet connection is ok and I had lost a lot of time because it won't save the data I put there before, I had to fill all over again and again! Come on guys... I'm in Portugal.
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Background This post got removed from Apple Support Communities due to me talking about beta software.... so I'm trying to get help over here since that's what the automatically generated email about the removal told me to do... even though the developer Email support already told me that they can't give me support on public beta program since it's not their job. I'm really struggling to get in contact with someone responsible for the public beta program! Now to the question I'm looking for help regarding the Apple beta program because I seem to be blocked from the beta program. The situation is like this: I've used the public beta program in the past (iOS 13 public beta I think) so I already have an account which I can use to login on https://beta.apple.com/. However I can't register (https://beta.apple.com/sp/de/betaprogram/enroll) any device and I also can't deregister (https://beta.apple.com/sp/de/betaprogram/unenroll) any device. I always get redirected to the welcome page straight after visiting these sites - they don't even load! (https://beta.apple.com/sp/de/betaprogram/welcome) Even while being logged in to the beta program website, the welcome page suggests registering for the program or signing in with an account. I suspect that something regarding my Apple ID is blocked in the background since I always get redirects to the welcome page. I chatted with the support and even got called back but they were unable to help me. The developer support was also not able to help me since the beta program is not their part. Does anybody know how this can get fixed or who I should contact? Creating a new Apple ID to get the public beta is not a solution... Regards Philipp
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I'm stuck in "Add bank account" step when filling User informations in Agreements, Tax, and Banking for Paid Apps. When I try to save, i get the error The bank identification code you selected does not match the corresponding part of your IBAN. I checked many times, all of my informations are valid (Valid IBAN, Account number same as given by my bank). I even tried to take every part of my IBAN as account number because I was desperate, nothing changed. I'm with Qonto bank. What am I doing wrong ?
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Hi, I'm using a CalDAV server, which supports scheduling described in rfc 6638. When I connect to this server from the desktop macOS calendar client (or any other Apple calendar client) everything works fine, however I am not able to see attendees availability when I want to invite attendees. The "Check Availability" button does not appear. However when I connect to another server (Google calendar) and want to invite attendees "Check availability" is there. support.apple.com says that You only see Check Availability if your event is on a calendar service that tracks availability, such as CalDAV. My server is a CalDAV server, which supports scheduling, but still I can not see "Check Availability". Is this feature available for all CalDAV servers? Thank you
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x Failed to fetch Apple distribution certificates Failed to set up credentials.     Error: Apple 403 detected - Access forbidden.     This request is forbidden for security reasons - You currently don't have access to this membership resource. Contact your team's Account Holder, Joao Paulo Freitas de Oliveira, or an Admin. =============================================== I had this error when I tried to build IPA with expo, I am already App Manager and I have Access to Certificates, Identifiers & Profiles permission. I created the project again with the same code but the error persisted. I don't know what could be causing this error, I need possibilities of what it could be.
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I'm Chinese and I get that develpers in China must have their legal Chinese names submitted as a required step during registration. But why the hell is my Chinese name displayed in a non-Chinese market as my developer name? Please at leave give us an option to display English names on global markets. (In case you don't know, Chinese names can be translated to English via pinyin, it's a 1-to-1 mapping. Any Chinese names have their corresponding English names via pinyin) I also called Apple today, they said that it's due to regulations. Again, I get that. But displaying Chinese as developer names in non-Chinese markets just dont make any sense.
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We have been trying to renew Apple Developer Enterprise Program,Apple gives a hint "Thank you for your request to renew your membership in the Apple Developer Enterprise Program"This state has been half a month, our Apple Developer Enterprise Program will Expire in 5 days.After expiration, it will seriously affect our company's business.
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Hello, I got an email that my subscription expires in 9 days but I don't want it to be renewed automatically, I went to look for the information to cancel but it's nowhere... does anyone know how to do it?
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Hi! Maybe someone could help here…) hope) For 2 weeks trying to renew the subscription for app developer as account has expired. app dev application just showing that the account is expired, no renew button. All browsers available doesn’t display the renew button. i have my Visa card attached to my account but money are not withdrawing… maybe someone from apple support will see my post, and will try solve it too… ticket was 101785041623.
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In Appstore Connect I'm getting "An error has occurred. Try again later." when trying to set up a price tier (Free) for our new app, which is ready to be submitted. The only missing part is a price, but each time a set up a "US $0 Free" tier and Save, the loading wheel spins for 2 seconds and then I got an error. This is happening for 2 days already, I've tried using different apple ID, admin roles, app manager role.. Safari, Chrome... still the same error. Updating existing apps works fine though! I'm also getting the same error when trying to update some Users in our Appstore connect account. All subscriptions are paid, logged out>logged in... We have about 160 apps in our account and this is happening only when creating new apps. Thanks for your help!
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Hello, This is my first year to renew apple developer program but I don't know how to do from Macbook Air laptop. As I don't have latest iphone and ipad devices. So Can I renew my Apple Developer Program from Macbook Air? And Can I pay from my Credit Card? I am from INDIA and I can't see Credit Card option to renewal. For more information I attached screenshots. I already contacted to Apple Support and they not allow to renew account from laptop/desktop. Except iPhone and iPads. So can anybody help me? Thank you!
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Hi all I don’t even know if this is a help post or just a cry from my soul. I'll start from the very beginning. My firm is developing software for small and medium businesses. For us developers, there is nothing unusual about this. If the client's store, we transfer it beautifully and without problems to the mobile application. We have been releasing apps since 2019. And everything was fine, even excellent, until August 2022. In August, after submitting the application for review, I, as the account developer, received a notice that clause 3.2f was violated and that my account would be closed. It is clear that I immediately filed an appeal, but the Apple inspectors said that they would not change their minds. To say that I was shocked = to say nothing. Since then, I have filed 6 appeals, created other accounts (tried), so that our clients are calm that we are fulfilling our obligations. no response to appeals (no calls, no letters) Does anyone know how else to contact support? Because I have no more ideas, honestly - I'm broken. Thanks for reading, Tim
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I have one Apple ID that I use it for only Account holder of my app store connect account. I forgot to renew my card details and my apps at the account got "The status of your app has changed to Pending Agreement." I wanted to renew my subscription but I can't log in my account when I click reset password and try to reset "Apple ID is not active" error occurs. What is the solution?
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Hi,following the update, a yellow cloud appeared in the upper right corner, indicating that there were problems with the account: there was a problem authenticating your apple id. how can i solve? I tried deleting and re-entering the account.
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I transferred an app to a new developer account about 2 months ago. Since then, I am unable to view crashes through the Xcode Organiser. It gives me the error title "Error downloading Crashes List" with message "An error occurred preventing Xcode from downloading crashes list. xxxxxx@xxxxxx failed with error: Access Restricted with bundle id: xxxxx.xxxxx.xxxxx The account listed is the OLD account that owned the app. So it is trying to download crash reports from the old account and not the new account. How can I let it know the account changed for this app? The project itself has been updated to use the new account certs and i've even submitted multiple builds to the new account.
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